Returns Procedure

Whether you have changed your mind or the goods you have received are faulty, and wish you to return the goods, please contact our customer service team on 01475 723737 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we can discuss this with you.

Our friendly team will be able to give you advice on the best way to return goods to us.

Our returns Policy sits alongside and is subject to our full terms and conditions.

When you return items to us, please include all parts, components and extras and drain any fuel and oil. If your item is powered by lithium batteries, please return your purchase to branch.

Don’t want your item? :

Under 28 days: If you don’t want your order, you can either return it to your nearest branch with your invoice or use contact us to request a returns form and post the form and the item/s to us from your local post office. As per our full terms & Conditions, in most cases items in pristine condition can be returned and refunded but this is at the sole discretion of the Company.

Depending on the item, you may be subject to a 25% restocking charge.

On cancellation/return, where you have received the Goods, you must return the Goods to us (together with the original packaging) without undue delay and in any event within 14 days after the day of notification to us, (unless we agree in
writing that you may dispose of them; in which case please comply with the manufacturer’s instructions before disposing of hazardous Goods). You must return Goods with all components and also any promotional items received (including free
gifts) or discounted additional products. If we agree to collect the Goods from you then we may charge a fee for the carrier pick up service.

Faulty item? :

Under 28 days: If your item is faulty, we’ll collect it from you free of charge and offer you an exchange or a refund.

Over 28 days: Check if the manufacturer of your item has a helpline, a repair or warranty service, or a collect and repair service. If there’s no warranty or repair service, email us at This email address is being protected from spambots. You need JavaScript enabled to view it.  or drop into your nearest branch
and speak to a member of the team about what to do next.

Non-returnable items :

We don’t accept returns on any bagged products, e.g. plaster or cement and bespoke items such as mixed paint are excluded. For a full list of exclusions see the Terms & Conditions of Trade.

There are some items that are excluded from the 28-day unwanted items return: made-to-measure goods (items cut or mixed to your requirements), used macerators, toilets, water pumps, and boilers where the box/product has been opened.

Return items 1m in length or 2kg in weight cannot be returned via post office – please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.  for advice on posting these items.

Please be aware that the cost of returning any large pallet deliveries will be considerably higher than the delivery charge. If you have any question or queries about a product, please contact Customer Service prior to placing an order.

The returns policy is specific to goods purchased from the  website.

For products purchased through one of our branches please refer to the branch from which you made the purchase for returns information.

Order Cancellation :

Cancellation: You may cancel an order (subject to the above paragraph) and receive a full refund, to do so please email This email address is being protected from spambots. You need JavaScript enabled to view it.  and reference your order number. You are able to cancel up until the order is dispatched for delivery. Once the Goods are out for delivery, you will need to take delivery of the Goods before you can cancel/return any Goods.

Returns after Delivery: You may cancel your order and return any of the Goods purchased to us by giving us notice of cancellation within 28 days of the date of delivery. You will lose your right to cancel after the expiry of the 28 day
period (this does not affect your rights if there is any problem with the Goods).

Special orders or non stocked items may be subject to a cancellation fee or supplier restocking charge which will be deducted from your refund.